TELEPHONE CONVERSATIONS FOR SECRETARIES AND ADMINISTRATIVE PERSONNELEDITOR: Huỳnh Bá HọcAUDIO: EngLivesTHE SITUATION 1.You are the secretary at Queen Company.Mr. Duport calls your manager but your manager is having a press conference at that time.You ask Mr. Duport to leave a message.Mr. Duport has a meeting with your manager at 2 p.m. on Thursday next week but he wants to delay the meeting until Friday at 2 p.m. because he’ll be busy on Thursday.Mr. Duport says sorry for inconvenience.Secretary: Good afternoon.Queen Company.How can I help you?Mr. Duport: Good afternoon.My name is Duport.Could I speak to your manager, Mr. Gordon please?Secretary: I’m sorry but I’m afraid that Mr. Gordon isn’t available now.He is having a press conference at the moment.Would you please leave him a message?Mr. Duport: Yes, please.I would like to inform him that the monthly meeting that was scheduled at 2 p.m. on Thursday next week has been postponed until 2 p.m. Friday.I’m afraid that I’ll be busy on Thursday, as something unexpected has come up.Secretary: I see, sir.I’ll give him the message.Excuse me, where are you calling from, sir?Mr. Duport: I’m calling from PB Technologies Ltd.Secretary: Could you repeat and spell your name, please?Mr. Duport: Certainly.My name is Duport. That’s D-U-P-O-R-T.Secretary: Thank you, Mr. Duport.Could you give me your phone number, please?Mr. Duport: That’s fine.My number is 0123.456.789Secretary: Is that 0123.456.789?Mr. Duport: Yes, That’s right!Secretary: Thank you, sir.Do you need anything else?Mr. Duport: Oh, no.I think that’s all I need to tell him.Secretary: Let me repeat your information to make sure I got it right.Your name is Duport,you’re calling from PB Technologies Ltd,your phone number is 0123.456.789,and you need to inform Mr. Gordon that the monthly meeting that was scheduled at 2 p.m. on Thursday next week has been postponed until 2 p.m. Friday.Is that correct, Mr. Duport?Mr. Duport: Yes, that’s correct.I apologise for any inconvenience.Secretary: It doesn’t matter, sir.Goodbye.Mr. Duport: Bye. TRANSLATES OK
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