TELEPHONE CONVERSATIONS FOR SECRETARIES AND ADMINISTRATIVE PERSONNEL. Edit: Huỳnh Bá Học Audio: EngLives Image: Wallpapers Wide THE SITUATION 6. Secretary: Information Technology Centre. Good afternoon! Cendy: Good afternoon. My name is Cendy I’d like to speak to someone about the computer training courses, please. Secretary: You may speak to Mrs.Hickman, from Training Department but I’m afraid that she’s out of the office. I don’t know what can I do for you, madam? Cendy: Yes, please. I’m calling because I want to get some information about the computer training courses. Secretary: Before she left, she had sent the information about the courses to me, so I hope they will be helpful for you. Cendy: Thank you. Could you tell me about the date and cost of the courses, please? Secretary: Yes, madam. The courses will start on August 22nd to October 14th. They cost $740 and there is also an application fee, it costs $35. Cendy: How do I sign up for the course for our new employees? Secretary: You need to send us their profile and you can pay the application fees online with a credit card at the time you submit their applications. Cendy: Thank you for your information! Secretary: You’re welcome! Could you spell your name please? Cendy: Certainly, my name is Cendy. That’s spelled C-E-N-D-Y Secretary: Thank you, Ms.Cendy Could you give me your business number, please? Cendy: That’s fine! My number is 0 1 2 3 4 5 6 7 8 9. Secretary: Is that 0 1 2 3 4 5 6 7 8 9. Cendy: That’s right! Secretary: Thank you, madam. Do you need anything else? Cendy: Oh, no. That’s all I need. Bye! Secretary: Goodbye, Ms.Cendy https://www.youtube.com/watch?v=cEyZpV96qlY&list=PLbMWb55nTbIz8DhGYSbhh091YjO4BHKqR TRANSLATES OK
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